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Very CFO Ben Fletcher becomes Chief Finance and Transformation Officer

February 9, 2023

The Very Group, operator of digital retailer Very, has appointed its CFO Ben Fletcher to the newly created role of Chief Finance and Transformation Officer with immediate effect. Ben continues to be part of the company’s executive team and board, reporting to Group CEO Lionel Desclée.

Ben, who joined the business in 2020 to lead its finance team, expands his remit to also include heading-up the continuing development of the business’ operating model and introducing new ways of working that increase customer-centricity.

Lionel Desclée, Group CEO at The Very Group, said: “We need to consistently land customer-focused change in the ways we work. This will position us to give the families we serve, as well as our people, the best possible experiences. Ben is the ideal person to represent transformation at the executive table and lead these exciting developments in our business over the coming years.”

Ben Fletcher commented: “We are already making big strides in our multi-year tech transformation. Alongside this, I’m passionate about continuing to develop the best ways of working to ensure we capitalise on this investment and continue providing the convenience, value and flexibility our customers value.”

Over the last 12 months, The Very Group has made significant progress with its multi-year technology investment roadmap, which – coupled with new ways of working – will enable it to deliver customer experience improvements faster and more frequently than ever before.

Its roadmap includes the ongoing transformation of its ecommerce platform through a partnership with commercetools, providing personalised size and fit guidance by working with True Fit, and creating enriched, engaging content by partnering with Amplience.

Contact information

Media relations

Dave Lafferty (The Very Group) | | 07552 283 266

Notes to editors

About Ben Fletcher

Ben joined The Very Group’s executive committee as Chief Financial Officer in 2020 to lead the finance team as it strives to create and protect the future of the business.

He was previously European President at Clarks Shoes, where he was responsible for investments including a new European fulfilment centre, delivering digital expansion, and increasing colleague engagement.

Prior to joining Clarks Shoes, Ben was at Walgreens Boots Alliance for six years. As Managing Director of Boots Opticians, he grew the business’ market share, revenue and profit year-on-year. He also led the company’s nationwide campaign to tackle undiagnosed vision problems experienced by schoolchildren, partnering with public sector stakeholders across health, sport and education.

Between 1999 and 2011, Ben held a series of senior finance positions at Procter & Gamble worldwide. He sits on the board of the National Literacy Trust and is a member of the United Nations CFO Taskforce on Sustainable Finance.

About The Very Group

With annual revenue of £2.15bn, The Very Group is a unique digital business that combines online retail and flexible payments. Our digital retail brands, Very and Littlewoods, help to bring over 2,000 desirable labels within easy reach of more customers.

Across electrical, home, fashion and more, we sell everything our 4.4 million customers could need, except food. And our flexible payment options, which are provided responsibly via our Very Pay platform and regulated by the Financial Conduct Authority, help our customers manage their household budgets.

We have over a hundred years of history behind us, but at our heart there is a passion for change – to constantly improve what we do, to innovate with data and technology at our core and to be the best possible place to work.

For more information, follow us on LinkedInTwitter and Instagram.

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